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Genesys Cloud CX Workforce Management Certification Sample Questions (Q81-Q86):

NEW QUESTION # 81
Which feature allows you to partition agents based on the types of interactions they handle?
Response:

A. Forecast
B. Workplans
C. Service Goal Groups
D. Management Units

Answer: D

NEW QUESTION # 82
In the real-time adherence view, a red indicator typically signifies:
Response:

A. An agent is currently unavailable for calls
B. An agent is not adhering to their scheduled activities
C. An agent is on break
D. The schedule has ended

Answer: B

NEW QUESTION # 83
Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

A. Approve quality control metrics
B. Deny adherence exceptions
C. Edit individual agent shifts
D. Generate a load-based schedule

Answer: C,D

NEW QUESTION # 84
When creating a management unit, what key principle must be considered?
Response:

A. Enforcing hourly task completion
B. Ensuring minimal agent interaction
C. Aligning agents with specific scheduling requirements
D. Organizing agents by their daily availability

Answer: C

NEW QUESTION # 85
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:

A. Set agent skill levels
B. Create activity codes
C. Configure queue routing paths
D. Define service goal templates

Answer: B,D

NEW QUESTION # 86
......

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GCX-WFM Reliable Dumps Pdf & GCX-WFM Valid Dumps Book

Pass Guaranteed Quiz 2025 GCX-WFM: High-quality Cloud CX Workforce Management Certification Reliable Dumps Pdf

Genesys Cloud CX Workforce Management Certification Sample Questions (Q81-Q86):

Quiz Genesys - GCX-WFM –Trustable Reliable Dumps Pdf

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